Knowledge Exchange Social Performance Management Report - 2013

Since 2012 we have been instituting Social Performance Management (SPM) as part of our new strategic plan. We are at the vanguard of the industry in utilizing SPM to measure how to achieve social goals and identify areas where we can improve the social outcomes for our clients. Through SPM, we are expanding our collection of data on who we serve and how their lives are changing. That data is then analyzed to assess how well we are aligned in our mission and how we can perform even better.