Since 2012 we have been instituting Social Performance Management (SPM) as part of our new strategic plan. We are at the vanguard of the industry in utilizing SPM to measure how to achieve social goals and identify areas where we can improve the social outcomes for our clients. Through SPM, we are expanding our collection of data on who we serve and how their lives are changing. That data is then analyzed to assess how well we are aligned in our mission and how we can perform even better.
As part of the SPM process, we have adopted the Universal Standards for Social Performance Management, a set of industry best practices that help us continually define, monitor and improve our social goals. This year we’re focusing on measuring progress in five key areas:
income and job creation
health and sanitation
client vulnerability and decision making
We’re excited about our new SPM program and believe it will help us refine our services and strengthen our impact around the world.