Donate

Menu

Donate


Follow Us

Search


550 West Van Buren Street
Chicago, IL 60607

Toll Free: 1-800-793-9455

© 2020 Opportunity Internationala 501(c)3 nonprofit. EIN: 540907624.

Knowledge Exchange Sinapi Aba's Client Journey Mapping - Detailed Insight into the Client Experience

In Ghana, Opportunity and Sinapi Aba Savings and Loans partnered to better understand client satisfaction and needs using Client Journey Mapping, a participatory research methodology that elaborated the client experience in detail. The research covered all aspects of Sinapi’s services to diverse clients, including Sinapi’s recently-launched savings services.

 

Subscribe to our Newsletter