Knowledge Exchange Digital Client Engagement: Interactive Voice Response (IVR)

Digital technology has the potential to transform lives, to link people across vast geographic distances, and to open vast worlds of information, services, connections—but only if one has access. Opportunity International is helping people in Africa to experience the benefits of using digital technology to access financial services with innovative high-tech, high-touch solutions that generate high impact. Opportunity tested one such innovation in Ghana and Uganda between 2017 and 2019: Interactive Voice Response messaging (IVR).