Follow Us


PO Box 2826
Carol Stream, Illinois 60132

Toll Free: 1-800-793-9455

© 2024 Opportunity Internationala 501(c)3 nonprofit. EIN: 540907624.

Knowledge Exchange Client Journey Mapping as Applied by Sinapi Aba Savings and Loans

Through UNCDF’s MicroLead programme, Opportunity International and Sinapi Aba Savings and Loans tested a dynamic approach to understanding and improving the client experience. With a more detailed understanding of the client experience, Sinapi managers are making immediate changes to improve client service – from enhanced information flow to eliminating fees on SMS transaction confirmation.


Subscribe to our Newsletter