Knowledge Exchange Farmers Get Agricultural Information Through Artificial Intelligence (AI)

This KM Insight summarizes findings from one of Opportunity International's first pilot test of artificial intelligence. In Malawi, between February and April 2024, Opportunity tested a chatbot/generative AI solution with 150 users. The solution was dubbed “Ulangizi,” or “advisor” in Chichewa, the main language in Malawi. It was designed for use by Opportunity Farmer Support Agents (FSAs) to easily and rapidly provide accurate answers to smallholder farmer questions using a WhatsApp interface in either English or Chichewa, with text or voice interaction, and even by sending photos.